I was just having a conversation with a colleague this morning about her feeling like a failure in her career. I reminded her that failure is fun. Failure means that we get to try again and not make the same mistakes but instead to learn, grow and become better. Then, I saw this nifty article about Jagermeister and how they believe that the key to success in its e-commerce business is fostering a culture that encourages failure. Check it out and see if you can take some of their best practices and use them in your business today!
Jägermeister believes the key to success in its ecommerce business is fostering a culture that encourages failure.
The brand launched its online shop in 2017 and it is becoming an increasingly important part of the business. Sales have doubled year on year and the brand has used it as a test bed for product innovation and to reach different consumers.
Tim Hawley, innovation controller at Jägermeister, tells Marketing Week: “Probably the most important factor is that at Jägermeister we have permission to fail. If you’re not failing you’re probably not trying hard enough or doing anything very innovative. That’s our culture and we apply that across everything we do, not just product innovation.”
Despite the site’s rapid growth, it does not sell standard bottles of Jägermeister, with the brand keen to not directly compete with retailers. Instead, it offers a combination of limited edition collections and offers such as a ‘Yard of Jägermeister’, which is 10 mini bottles of the digestif for £9.99 in order to incentivise consumers to buy online.
Another way of doing that is by offering better payment solutions. The drinks brand has just introduced third-party age verification on its ecommerce website, jaegershop.co.uk, to ensure it isn’t selling alcohol to under-18s. Prior to the collaboration, Jägermeister was unable to accept debit card payments on its online shop as there was no way to verify age.
Age is now verified using the Yoti app in a three-step process. It involves customers using the app to scan their passport or driving licence. The app then creates a digital identity by cross-referencing the ID with a selfie in a system Yoti claims is “more secure and robust” than age affirmation pages or tick boxes.
Jägermeister believes the move will be beneficial to the brand both by showing it is committed to responsible marketing and user privacy, and by offering a new way for customers to pay.
“By partnering with Yoti we can offer a frictionless and secure way for our customers to prove their age online,” says Hawley.
Despite needing to download the Yoti app in order to check-out when paying via debit card, Hawley says there have been no issues with friction and the brand is already seeing 69% of its customers using debit card payments to make online purchases.
Integrating the Yoti app is part of a much wider software upgrade project for Jaegershop that took a number of months. Hawley says it’s an “exciting time for Jägermeister with lots more innovations planned for the website and beyond”, although he wouldn’t be drawn on what those might be.